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F A Q

ARTWORK CHARGES: My Artwork Needs Some Help. Do You Charge For That?

It depends! In many cases, we consider it to be part of our job to assist you with your artwork, so we expect to spend some time getting your artwork ready for printing. If we’re supplied with vector-based graphics (see “What Kind Of Artwork Files Do You Accept” above), the chances are good that there won’t be any additional artwork charges.

The extent of work we anticipate that will be required for your job will be assessed once we have seen your artwork files. You will be notified of any anticipated artwork charges before we commence work.

We encourage you to send us whatever you have for artwork using the “Upload Artwork” link on the Enquiry Form, so that we can provide you with feedback on your artwork.

 

INTERNET IMAGES: Can I Use Pictures from the Internet In My Design?
Yes and No.
Yes, you can send us a web image in order to give us an idea of what you want.

However, because web images are typically saved at a very low resolution (and are very tiny), when they’re enlarged to the size you want, they’ll probably look quite “pixelated” or jagged (also referred to as “bad”!)

Fortunately, we have a very strong Artwork Department, and our artists can do wonders with some of the worst “starting” images. There’s usually no charge for this, unless it’s a particularly complicated artwork requiring several hours of painstaking work to recreate, and to make your image “t-shirt worthy”. But we’ll always let you know in advance if we expect that there will be any art charges.

Please refer to “My Artwork Needs Some Help” below to see if you will be charged for this.

MIXING AND MATCHING GARMENTS: Can I Mix The Shirt SIZES In My Order?
Yes. You can mix and match sizes in whatever way you need to in order to complete your order. The main thing to keep in mind is that the design we print will need to be sized to accommodate your smallest garment

 

MIXING AND MATCHING GARMENTS: Can I Mix the Shirt TYPES in My Order?
Yes. As long as the exact same image (same size, same location) is being printed/embroidered, it doesn’t matter if all of the garments are not the same style.
The price you pay per garment is determined by the total number of units sharing that design.
Note that different colours of garments may require different ink/thread colours. (See Ink Changes / Thread Changes).

 

WHO SUPPLIES THE GARMENTS – Me or You?
Almost all of our customers buy their garments from us, and this is generally most cost-effective for our customers. We generally don’t print or embroider onto Customer-Supplied garments, but sometimes make exceptions for very larger quantities.
See our Product Catalogue at the left to find the garment you would like us to print on.
The garment price is included in our On-Line Quoting System.

MIXING AND MATCHING GARMENTS: Can I Mix The Shirt SIZES In My Order?
Yes. You can mix and match sizes in whatever way you need to in order to complete your order. The main thing to keep in mind is that the design we print will need to be sized to accommodate your smallest garment

 

MIXING AND MATCHING GARMENTS: Can I Mix the Shirt TYPES in My Order?
Yes. As long as the exact same image (same size, same location) is being printed/embroidered, it doesn’t matter if all of the garments are not the same style.
The price you pay per garment is determined by the total number of units sharing that design.
Note that different colours of garments may require different ink/thread colours. (See Ink Changes / Thread Changes).

How do you determine pricing?
We determine pricing based on the cost of the specific product, the number of colours used in your design, and by the quantity of shirts required for your order. Everything is calculated automatically through the site.

Is there an additional charge for set up fees?
No, we do not charge separate set up fees. Pricing is all-inclusive.

SHIPPING METHODS: How Will You Ship My Product?
We ship with many different carriers, and will generally ship with one that has the best service for the best price. If you have a specific carrier that you prefer using, let us know.

 

FREE SHIPPING: Is Shipping Included In The Price Quoted Online?
Shipping is very often included.

We offer free ground shipping on any order of garments over $300 – usually by Canada Post or FedEx Ground – to most major towns and cities within Canada.

If you require faster shipping (by air, for instance), if you are located in a more remote location, or if your order includes promotional products (mugs, water bottles, for example), we will provide you with a separate quote for your unique situation.

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